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A passenger passing through security at Heathrow Airport has alleged that the staff committed “daylight robbery” by informing her that she would have to surrender her costly lipsticks as they were considered to be liquids.
Shadia Black, a model and law student from Switzerland, encountered difficulties while trying to navigate through the UK’s biggest airport after returning from a trip to London.
During a TikTok video, Ms. Black shared that she was stopped by staff and informed that she could not continue with the amount of liquids she had: an Estée Lauder face cleanser and face serum.
She stated that she was aware it was a travel-sized product and was familiar with the allowed amount. However, during security check, they discovered three Estée Lauder lipsticks worth £90 and informed her that they would have to take them away.
She informed MailOnline that her lipsticks were placed in a clear bag because they were considered a liquid, which she believes was an abuse of power. The lipsticks were not disposed of, but rather set aside.
“The rules are the rules. I didn’t like the way staff were handling things. I was enraged.”
Ms. Black peacefully departed without resistance, stating that she did not want to risk missing her flight. However, she expressed her desire for those in positions of authority to be held accountable. She is extremely angry, more so than she has ever been.
The airport employees are engaging in aggressive theft. They claim that you have an excessive amount of liquids in your luggage, and then proceed to confiscate it and set it aside, rather than disposing of it properly.
The Heathrow website states that solid lipstick is not classified as a liquid under the question “Can you tell me what is considered a liquid?”.
An airport representative stated to The Independent: “Our staff are trained to efficiently and safely check hand luggage for allowed items, and we apologize if any mistakes were made.”
We encourage passengers who have feedback about their journey through Heathrow to contact us directly, so we can look into it.
Uncovered: The 37 objects that are prohibited in your carry-on baggage.