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A US-based airline has implemented a new rule that allows larger passengers to utilize additional seats at no cost.
The “Customer of Size” policy of Southwest Airlines has received praise from advocates for larger individuals who have advocated for better accommodations from airlines.
The airline has announced that travelers who require more than one seat will now be provided with the extra space at no additional cost.
Customers who take up more than one seat can purchase additional seats and will receive a refund when checking in.
The policy states that purchasing extra seats indicates a specific seating requirement and enables us to properly prepare for the number of seats that will be used on the flight.
This also assists us in guaranteeing that we can accommodate all passengers on the scheduled flight and prevent the need to ask anyone to give up their seats for unexpected arrangements.
The policy determines eligibility for a complimentary ticket based on size, not weight. If any part of a passenger’s body extends beyond the armrest of their seat, they qualify for a free ticket. The policy clearly states that the armrest serves as the official boundary between seats. In cases where a passenger is unable to lower both armrests or takes up space in the neighboring seat, they must purchase a second seat.
Passengers have the option to buy additional seats in advance and then speak with a Southwest customer service representative at the airport to receive a refund for the extra ticket. Alternatively, they can make an inquiry at the airport.
The recent policy change has been embraced by supporters of body positivity. Kimmy Garris, a TikTok influencer who promotes travel for plus-size individuals in Nashville, shared a video on social media discussing the update.
She is seen in the video asking a customer service representative about the policy. They then provide her with an additional ticket, which she places on the seat next to her after boarding the plane.
According to Ms. Garris, the policy should become the standard practice in the industry.
The comfort and accessibility of public transportation should be improved to cater to all individuals, including those who are overweight or have disabilities.
Source: independent.co.uk
