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A US-based airline recently implemented a policy that allows plus-size passengers to utilize additional seats at no extra cost.
The “Customer of Size” policy of Southwest Airlines has been praised by advocates for plus-size individuals who have advocated for airlines to be more inclusive.
The airline is now offering complimentary additional space to travelers who require more than one seat.
Customers who take up more seats than they are assigned can purchase additional seats and will be reimbursed at check-in.
The policy states that buying extra seats informs us of any specific seating requirements and helps us prepare for the number of occupied seats on the plane.
This also aids us in making sure that we can accommodate all passengers on the flight they have bought a ticket for, and prevents us from having to request that customers give up their seats for unexpected accommodations.
The policy states that passenger eligibility for a complimentary ticket is determined by their size, not their weight. If any part of their body exceeds the armrest of their seat, they are entitled to a free ticket. According to the policy, the armrest serves as the clear boundary between seats. If a passenger is unable to lower both armrests or takes up any part of the neighboring seat, they must purchase a second seat.
Passengers have the option to buy extra seats in advance and then speak to a Southwest customer service representative at the airport for a refund, or they can inquire about it while at the airport.
The decision has been embraced by supporters of body positivity. Kimmy Garris, a TikToker who promotes plus-size travel and is from Nashville, shared a video on social media discussing the new policy.
In the video, she is seen inquiring with a customer service representative about the policy. The representative then provides her with an additional ticket, which she places on the seat next to her after boarding the plane.
According to Ms. Garris, the policy should become the standard practice in the industry.
“Flying in public transportation should be more comfortable and accessible for all people including fat and disabled people.”
Source: independent.co.uk
